Repair & delivery: please read
Repairs: We assess your shoes on arrival. Wear, hidden damage or previous repairs may limit the work possible. We will ask before changing the agreed repair or adding charges.
Finishes: Replacement parts may not be original branded parts. Colours and finishes may differ, and some marks may remain.
Timing: Allow at least one week from receipt for repair and dispatch, plus delivery time. We will let you know about delays. Saturday delivery is not guaranteed.
Postage: £9.95 covers standard tracked delivery both ways for one boxed pair up to 2kg at eligible mainland UK addresses. Other parcels need a quote. Pack securely and wait for our label and instructions.
Problems or cancellations: Contact us using the details above. If repairs cannot proceed, we will discuss returning your shoes and any refund due.
Your rights: We work with reasonable care and skill. Your statutory rights and our responsibility for negligence are unaffected.